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NYCherbs® Messaging Privacy Policy

NYC Herbs, doing business as NYCherbs® ("NYCherbs," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Messaging Privacy Policy explains how we collect, use, and protect information associated with our SMS/text messaging programs.


Information We Collect


When you opt in to receive SMS messages from NYCherbs®, we may collect:


  • Your name
  • Your mobile telephone number
  • Your SMS consent and opt-in information
  • Information necessary to provide the customer care or messaging service you requested

How We Use Your Information


We may use this information to:

  • Provide customer care and respond to questions
  • Communicate regarding orders, appointments, services, or customer requests
  • Send informational messages you have requested
  • Send offers, promotions, discounts, product or service announcements, and other marketing communications when you have separately consented to receive marketing messages
  • Operate and improve our messaging program

We will only send SMS communications consistent with the messaging program(s) for which you have provided consent.


Mobile Information and Data Sharing


Customer information is not shared with third parties for their own promotional or marketing purposes.

Mobile opt-in information and SMS consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may use service providers as necessary to operate our messaging program and business services. Any disclosure to such service providers is limited to information reasonably necessary to provide those services on our behalf and does not authorize them to use your mobile opt-in information for their own marketing purposes.


SMS Messaging Terms


1. Program Description


NYCherbs® may offer separate SMS messaging programs, including:


  • Customer Care Messages: Messages related to customer questions, support requests, orders, appointments, services, and other customer-initiated communications.

  • Marketing Messages: Promotional messages that may include special offers, discounts, product or service announcements, events, and other NYCherbs® promotions.

Marketing messages will only be sent to individuals who have provided the applicable consent to receive marketing SMS communications.

Messages may be sent from (866) 437-2728 or another NYCherbs® telephone number identified when you opt in.


2. Message Frequency


Message frequency varies based on the messaging program, your interactions with NYCherbs®, and the communications you have requested.


3. Message and Data Rates


Message and data rates may apply. Contact your wireless carrier for information regarding your messaging or data plan.


4. Opting Out


You may cancel SMS messages at any time by replying STOP to the telephone number from which you received the message.


After you send STOP, we may send you a confirmation message indicating that you have been unsubscribed. You will no longer receive messages from that messaging program unless you subsequently opt in again.


5. Help


For assistance, reply HELP to the telephone number from which you received a message or contact us at privacy@nycherbs.net.


6. Carrier Disclaimer


Wireless carriers are not liable for delayed or undelivered messages.


7. Consent


Consent to receive marketing text messages is not a condition of purchasing any goods or services from NYCherbs®.


8. Privacy Questions


For questions concerning our messaging privacy practices, contact:


NYCherbs®
privacy@nycherbs.net